August 9, 2017
We are excited to appoint Susan Fanciullo as EHE’s Vice President of Client Success. Susan joins EHE where she will deliver best-in-class client experience to our portfolio of strategic, enterprise and mid-market clientele across North America. Susan is a consummate professional with immense knowledge of client success. With over 28 years of extensive experience in the healthcare arena, Susan has dedicated her career to providing exceptional service and strategic thought leadership to national, complex clientele. Prior to joining EHE, Ms. Fanciullo led client management teams in both consultant and carrier communities. In the consulting world, Susan was responsible for $11 million in revenue at USI and $22 million at Gallagher. She was accountable to clients ranging from two to 45,000 employees. Additionally, Susan worked for Cigna, United Healthcare, Aetna, and Blue Cross Blue Shield in their respective National Accounts segments. Ms. Fanciullo’s knowledge of the competitive landscape, industry trends, and product innovation has enabled her to develop outstanding custom solutions that have successfully supported her clients’ vision, aspirations, and goals. Susan is poised to make an immediate impact on EHE’s business plans. She will work on influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores while driving new business growth through greater advocacy and reference-ability.